Ordering is simple - just phone, fax or email your request:
Phone: (248) 588-4400 (8:00 AM to 10:30 PM EST, 7 days a week)
Fax: (248) 588-4455 (24 hours a day)
All items are in stock. Orders are shipped the same business day if ordered before 1 PM EST.
Payment Terms: We accept Visa, MasterCard, American Express, prepaid check, and wire transfer. Sorry no COD's (thank UPS for that one). Credit card customers should have the same bill-to and ship-to address. U.S. Postal Money Orders and U.S. Cashiers Checks are treated same as cash and will not delay shipment. All other checks may take up to 2 weeks to clear the bank before shipment. All checks must be in U.S. dollars drawn on a U.S. bank. Wire transfers require a $10 fee.
Shipping: We only ship via UPS. The shipping cost for one unit is $6 for UPS ground, $8 for UPS three-day, and $12 for UPS two-day anywhere in the continental US. Packages of other weight, UPS next day air, and foreign shipments are calculated at the time of shipment.
Return Policy: No returns of used equipment will be accepted. Returns of unused equipment are subject to shipping + 15% handling, retesting, and restocking charge. The purchaser must call us for authorization within 15 days of the original shipment date. Unused equipment means never connected or handled in any way that caused electrical or physical damage, or in our opinion, cannot be resold as new. All custom orders are final once shipped.